Réutilisons
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Privacy Policy

Réutilisons

Last updated: September 2, 2026

At Réutilisons, a service operated by Kanastruk Services Conseils Inc., we place great importance on protecting your personal information. This policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have.

It complies with Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.

1. Who is responsible for your information?

Réutilisons is a service operated by the Kanastruk Services Conseils Inc. Innovation Lab. Réutilisons is responsible for the personal information it collects and holds.

We have appointed a privacy officer whom you may contact with any question, request or complaint regarding your personal information:

The privacy officer oversees compliance with Law 25 and is the primary contact for questions, requests or complaints regarding your personal information.

2. Information we collect

We collect only the information necessary for our activities. Depending on how you interact with us, this may include:

  • Identification and contact information: first name, last name, email address, telephone number and name of the organization you represent.
  • Information about your organization: nonprofit status, Quebec enterprise number (NEQ), mission or field of activity.
  • Information about your needs: categories of items you are interested in, the content of your interest form and your requests.
  • Communication preferences: consent to email alerts and newsletters.
  • Technical information: browsing data strictly necessary for the website to function; see section 7.

We do not collect sensitive information, such as health or biometric data, in the course of our activities.

3. Why we collect this information

We use your personal information for the following purposes:

  • Process your interest form and requests.
  • Match you with surplus inventory corresponding to your needs.
  • Communicate with you about your request and coordinate delivery or pickup.
  • If you have consented, send email alerts about new items in the categories you selected and send our newsletter.
  • Improve our services and ensure that our website functions properly.

We will not use your information for any other purpose without obtaining your explicit consent.

4. Consent

By submitting a form on our website, you consent to Réutilisons collecting and using the information provided for the purposes described above.

Operational consent, which is required to process your request, is distinct from marketing consent. Marketing consent for email alerts and newsletters is optional, explicit and reversible.

Consent to marketing communications is collected through separate, unchecked boxes. You may withdraw your consent at any time without affecting the processing of your request by writing to us or using the unsubscribe link in our emails.

5. Sharing your information

Réutilisons does not sell your personal information.

We may disclose certain information only in the following cases:

  • To service providers, including cloud-hosting and email-delivery providers, strictly for the purposes described above and subject to contractual confidentiality obligations.
  • When required by law or to respond to a request from a competent authority.

Hosting and processing outside Quebec: Some of our service providers, including our cloud-hosting and email-delivery providers, may store or process your information outside Quebec, including elsewhere in Canada and in the United States. Before entrusting information to these providers, we conduct a privacy impact assessment and ensure that they offer adequate protection through contractual commitments.

6. Retention and destruction

We retain your information only for as long as necessary to fulfil the purposes for which it was collected or for as long as required by law.

As an indication, information related to an interest request is retained for up to 24 months after your last interaction with us. Once the purposes have been fulfilled, we securely destroy or anonymize your information.

7. Cookies and tracking technologies

Our website uses only cookies essential to its proper operation. These cookies are not used to track or profile you and do not require your consent.

We do not use audience analytics, advertising or retargeting tools.

8. Information security

We implement reasonable technical, physical and organizational safeguards to protect your information against loss, theft and unauthorized access. These include HTTPS encryption, restricted data access and internal incident-response procedures.

If a privacy incident presents a serious risk of harm, we will notify the affected individuals and Quebec's Commission d'accès à l'information in accordance with the law.

9. Your rights

Under Law 25, you have the following rights:

  • Access the personal information we hold about you.
  • Request correction of inaccurate, incomplete or ambiguous information.
  • Request deletion or de-indexing of your information, where provided by law.
  • Request portability of your information, meaning its transmission in a structured, commonly used technological format to you or to an organization of your choice.
  • Withdraw your consent at any time.

To exercise any of these rights, write to our privacy officer using the contact information in section 1. We will respond within a maximum of 30 days. This service is free.

If you believe we have not respected your rights, you may file a complaint with Quebec's Commission d'accès à l'information: https://www.cai.gouv.qc.ca.

10. Changes to this policy

We may amend this policy to reflect changes to our practices or applicable regulations. The current version is always available on our website with its last-updated date.

If a significant change affects your rights, we will notify you by email or through a visible notice on our website.

11. Contact us

For questions about this policy or your personal information, contact Réutilisons' privacy officer at loi25@reutilisons.com.